Performance Assesment Based on Malcolm Baldrige Model Criteria in The Automotive Industry: A Case Study

The performance of a company is supported by the workers from various departments and levels work in company. Performance measurement needed to evaluate condition Bakom Metal Industry an automotive that produces pistons. BMI OEM has become supplier several large companies such as Astra Daihatsu. One play essential role increasing company's sales Production Department. Therefore, this study aims assess current production department provide improvement strategies achieve excellence quality using Malcolm Baldrige method. assessment uses two methods, qualitative quantitative methods. evaluation result based on interview got value 618.5, questionnaire weight 734.79. Based outcome it indicates shown good performance, which included excellent category industry leader. will strengths opportunities for improve be able compete with competitors.